Q: What if we already have a tape backup system?
Using a tape backup system and a remote backup system offers the
best of both worlds. Critical files, like billing, customer contact
files and databases can be kept on the remote backup system. While,
the tape system can be used to create a full backup of the entire
system once or twice a month, instead of on a daily basis. The tapes
and drive will last longer and require less maintenance. The remote
backup system can provide a quick and easy way to retrieve critical
files and databases without the hassle of searching through tapes.
Q: I'm a healthcare provider. Is this
service HIPAA compliant?
Final Security Rule
published in February 2003 requires that covered entities have appropriate
safeguards to protect Patient Health Information (PHI) in place by
April 21, 2005. Two examples of
"appropriate safeguards" that are given are:
1. Establishment of appropriate Data Backup, Disaster Recovery
and Emergency Mode Operation planning.
2. Establishment of technical security mechanisms such as
encryption to protect data that is transmitted via a network.
Our services can form a critical part of Data Backup, Disaster Recovery,
and Emergency Recovery Mode Operation strategies by providing offsite backups
that can be geographically distant from the client site to minimize the
likelihood of data loss in case of a disaster. Our service also encrypts
your data before sending it across the Internet to our storage facility
and therefore meets the second example given above. Furthermore,
data on the ETS server is backed up daily onto removeable media and
placed in a bank vault. In summary, ETS' Remote Backup and Recovery
Service helps healthcare providers be compliant with HIPAA regulations.
Q: How long does a remote backup take?
The time it takes to backup up remotely is not much different then
the time it takes to back up locally. The exact answer is based upon
how much data needs to be backed up and what your upload connection speed
is to the Internet. On average, offices with high-speed internet connections
find a typical incremental backup session takes approximately 20-30 minutes.
The initial backup can take a full night, or longer, to complete.
We recommend backing up the most important files first and
then selecting other files as the backup progresses. Or, the initial
backup can be run over the weekend. We also offer an optional service
where we come to your office and make the initial backup of your system.
Q: Onsite, Offsite - What's The Difference?
Basically, remote backups work like regular tape backups, with one
important difference. Instead of sending backups to a tape drive or
other media attached to the computer being backed up, a remote
backup sends encrypted file data over the internet to a computer
file storage system safely off-site.
This usually happens at night while your business is closed and
nobody is using the computers. It's completely automatic. In fact,
you may forget it's working every night.
Q: Why Are Remote Backups Considered More Beneficial?
The data is immediately stored off-site using an automated backup
system. Also, only an internet connection is needed. Completely
eliminating the need for expensive backup equipment, media and carrier
services. And, since the system is automated, manual labor is eliminated.
Q: How Secure Are Remote Backups?
Very. All files are secured using user selectable
TDES (default) or
encryption technology. Each user has a personal and unique
encryption code (key) known only by the client (ETS never sees or receives
Q: What is encryption?
Encryption is the process of obscuring information to make it
unreadable without special knowledge, sometimes referred to as
scrambling. Encryption has been used to protect communications for
centuries, but only organizations and individuals with a need for
secrecy had made use of it. In the mid-1970s, strong encryption
emerged from the sole preserve of secretive government agencies into
the public domain, and is now used in protecting widely-used systems,
such as Internet e-commerce, mobile telephone networks and bank automatic
Q: Do you have references?
Absolutely! Here's a few testimonial letters we've received from our customer base:
Q: How do I recover my data after a hard drive or system loss?
There are 2 ways you can do a Disaster Recovery Operation:
1) Using the Encryption Key Disk/File: (This is the very best way.)
First, install a fresh client on the new system by
clicking here. When prompted for 'New Registration' or 'Disaster Recovery' - Select
Disaster Recovery. The client will prompt you for the Key Disk. If you have the Key disk
(CD, DVD or floppy disk that contains your encryption key information) - answer Yes. The
client will then ask you to identify the folder on the Key Disk where the Key information
is located. After reading the file, the software will contact the server and restore the
latest catalog file from the server. Upon successfully recovering the catalog, the software
will ask you to restart the application. Afterwards you will be able to restore files from
the Restore window.
2) Using a printout of the encryption key information
After installing the client software
(click here) and selecting the 'Disaster Recovery' Option: Answer
'No' when prompted for 'Do you have the Encryption Key Disk?'. The client will present
you a new form, where in you can manually enter the Username, Password, Encryption method
and Key information. After entering the details, the client will start the Disaster
Recovery process and restore the latest catalog from the server. Afterwards you will be
able to restore files from the Restore window.